Support
Need a hand with ORBGRID? Almost everything can be solved from this page.
Contact us
Email support@lunqolabs.com and we will reply as soon as we can.
It helps a great deal if you include your device model, your operating-system version, the ORBGRID version (shown at the bottom of the home screen), and a short description of what happened.
Restoring ORBGRIDplus
If you have bought ORBGRIDplus and adverts have come back — for example after reinstalling or changing device:
- Make sure you are signed in to the same store account you used to buy it.
- Open Settings → Remove ads in the game.
- Tap Restore purchases.
If it still does not restore, email us with the store account region and the approximate purchase date, and we will look into it. Note that a purchase made on Google Play cannot carry over to the Apple App Store, or the other way round.
Refunds
Refunds are handled by the store you bought from, not by us:
- Google Play — request a refund at play.google.com/store/account, or through Google Play support.
- Apple App Store — request a refund at reportaproblem.apple.com.
Deleting your data
ORBGRID stores your progress and settings only on your device, and we hold no copy. To delete everything, uninstall the game, or clear its storage in your device settings.
Records of a purchase are kept by Google, Apple and RevenueCat. Requests about those are best made to them directly; see our Privacy Policy for details.
Advertising and privacy choices
- Change your advertising consent using the privacy options in the game, where your region requires them.
- Reset or limit your advertising identifier — Android: Settings → Google → Ads. iOS: Settings → Privacy & Security → Tracking.
- Remove advertising permanently by buying ORBGRIDplus.
Common questions
Does ORBGRID work offline? Yes. An internet connection is only needed to load adverts and to make or restore a purchase.
Is ORBGRIDplus a subscription? No. It is a single one-time purchase and never renews.
Do I need an account? No. ORBGRID has no accounts and no log-in.
Why did the daily puzzle change? The daily puzzle follows your device’s calendar date, and is the same for every player on the same day.